The BBC has switched off its SD channels on satellite and has replaced them with HD versions
If you have a Sky SD-only device (usually a standalone set-top box) then you will be impacted. Firstly, if you pay a monthly amount to Sky for your TV, then you can contact Sky directly by going to www.sky.com/help/articles/bbcupgrade - Sky have been offering upgrade packages for their paying customers.
If you're not sure if your Sky box is an SD-only box, or you only use your Sky box to watch free-to-air channels (and you don't pay anything to Sky) the easiest way to check is to go to BBC1, channel 101. If you see a 'channel closed' message, your device is an SD only device. If a TV programme is playing, you have an HD enabled device and are not affected by this change.
If you have a Freesat SD-only device (usually a standalone set-top box) then you will be impacted. The quickest way to check if your device is an SD-only device is to go to BBC1, channel 101. If you see a 'channel closed' message, your device is an SD only device. If a TV programme is playing, you have an HD-enabled device already and are not affected by this change.
If you are impacted, then you’ll need to upgrade your Freesat set-top box to a HD device.
Several high-street retailers have a range of HD-enabled satellite devices for you to choose from.
Alternatively, you can check out Freesat’s own range of HD-enabled devices. These 4K Set Top Boxes will not only give you access to all of the BBC’s HD channels, but will also provide access to catch-up TV apps like BBC iPlayer and ITVX so long as you have an internet connection, and will allow you to record live TV if you choose a Freesat Recordable 4K set-top box.
If you need extra help
We are providing some assistance for elderly audiences or those in need of extra support – however, depending on demand, the quickest way to get yourself ready for the switchover will be to buy your own HD TV Box from one of the high-street retailers above.
Please request a call back by contacting our call centre on 0330 123 1876*.
*Calls to this number are charged at your provider’s standard landline rates and are generally covered within any inclusive minutes allowance you may have.