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How can I upgrade my device?

How to purchase a HD-enabled device

There is a wide range of HD-enabled satellite devices available from many high-street retailers.

As well as giving you access to a range of HD channels (including BBC channels) some of these HD-enabled devices have extra features when they are connected to the internet, including on demand and catch-up services via apps such as BBC iPlayer and ITVX, as well as providing access to subscription video apps including Netflix and Prime Video.

You can upgrade to an HD device from as little as £69.99.

Check out the retailers here:


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Please note, most of the Freesat boxes currently on the market require an HDMI socket to be available on the TV.  (For more information on HDMI connections, please visit If your TV does not have an HDMI socket/cable, then we recommend the Manhattan SX box as being able to provide the widest range of alternative connections (including SCART.)  For more details on all the connections possible with the Manhattan SX box, please refer to the section “HDMI, SCART & RCA cables” on the Manhattan SX box website here:

If you need extra help

We are providing some assistance for elderly audiences or those in need of extra support – however, depending on demand, the quickest way to get yourself ready for the switchover will be to buy your own HD TV Box from one of the high-street retailers above.

Please request a call back by contacting our call centre on 0330 123 1876*. 

*Calls to this number are charged at your provider’s standard landline rates and are generally covered within any inclusive minutes allowance you may have.