Thank you for completing our questionnaire.
Unfortunately, with the information you provided you are not eligible for assistance through this help scheme. For details of the eligibility criteria for the HD Satellite Upgrade scheme, please refer to our Code of Service.
However, if you have an SD-only device, then it is important to keep up to date with when the BBC’s SD channels are due to switch off and ensure you are prepared so that your viewing of BBC channels remains unaffected.
Whilst you’re not eligible for help scheme assistance, there is a range of high definition (HD) enabled satellite devices available from Freesat at a variety of prices and with a different range of features. Find out more here or to sign up to Freesat’s marketing emails for the latest news and offers, register your email address below. Freesat will process your data in accordance with its Privacy Notice.
If you have any further questions, please contact our helpline: 0330 123 1876*
*Calls to this number are charged at your provider’s standard landline rates and are generally covered within any inclusive minutes allowance you may have.