Eligibility Checker Tool

The following series of questions will help us to establish what options are available to you and help us to determine if you are eligible for support from the BBC HD Satellite Upgrade help scheme.

Is the TV for which you are requesting support the only TV in the household?

Is this TV the main TV in your household?

Is a member of the household reliant on the affected TV box?
Can you tell us how you get your TV service?
By this, we’re asking who provides your TV service and whether you get your TV via a satellite dish or not.
Are you an active Sky TV customer? 

By active, we mean are you a Sky customer and do you pay a monthly fee to Sky for your TV service. Sky is providing options for their paying Sky TV customers.
Please go to channel 799 on your TV set top box or TV set.

What message do you see?
Good News, you’re not affected and can continue to use your box as normal.
Sorry, your satellite set-top box is not capable of receiving high definition services. You will be affected by the satellite changes.
Other/Nothing
Let’s help you check if your TV set-top box is HD-enabled already.

Please go to channel 105 on your TV set. Does it show as Channel 5 HD or Channel 5?

The help scheme is being supported by the BBC and only active/current TV licence fee holders are eligible for assistance.

Is there a current/valid TV licence for this household?

Is this property for residential use only?

If the satellite box in your property is connected to a communal or shared satellite dish system (e.g you may live in a flat within a house or block) then we can upgrade your satellite box for you if you are eligible – but you will need to contact your landlord or property owner for any work that may be required to the communal dish and/or cabling system.

Are you or anyone in the household aged over 75 years old as of today, or will be over 75 by 31st March 2024?
Is anyone in the household in receipt of any of the following benefits: Personal Independence Payments (PIP); constant Attendance Allowance or War Pensioner's Mobility Support?

Thank you for answering our questions. Great news! Based on your responses and the criteria that the help scheme has set, you are eligible for support from the BBC which will allow you to watch all the BBC’s channels in HD.

Would you like to order your box online to be delivered to your household?

Last question

Are you or the person reliant on this TV in receipt of universal credit or pension credit?

Thank you for completing the questionnaire.

Congratulations you are eligible for financial contribution towards a new HD device for your TV. We now need to take a few simple details from you so that we can send you a voucher. Details on what the voucher covers will be included in the email. The voucher email will be sent to your inbox within the next 24 hours. 

Please click “Next” where you will be required to fill in a form.

Thank you for completing the questionnaire.

Congratulations you are eligible for financial contribution towards a new HD device for your TV. We now need to take a few simple details from you so that we can send you a voucher. Details on what the voucher covers will be included in the email. The voucher email will be sent to your inbox within the next 24 hours.

Please click “Next” where you will be required to fill in a form.

Would you like an engineer to install a new box for you?

Thank you for completing our questionnaire.

Unfortunately, with the information you provided you are not eligible for assistance through this help scheme. For details of the eligibility criteria for the HD Satellite Upgrade scheme, please refer to our Code of Service.

However, if you have an SD-only device, then it is important to keep up to date with when the BBC’s SD channels are due to switch off and ensure you are prepared so that your viewing of BBC channels remains unaffected.

Whilst you’re not eligible for help scheme assistance, there is a range of high definition (HD) enabled satellite devices available from Freesat at a variety of prices and with a different range of features. Find out more here or to sign up to Freesat’s marketing emails for the latest news and offers, register your email address below. Freesat will process your data in accordance with its Privacy Notice.

If you have any further questions, please contact our helpline: 0330 123 1876*

*Calls to this number are charged at your provider’s standard landline rates and are generally covered within any inclusive minutes allowance you may have.

 

Looks like you may need a bit more assistance with this questionnaire.

Please give our Customer Support team a call on 0330 123 1876* and they'll be able to assist you further and complete your application.

*Calls to this number are charged at your provider’s standard landline rates and are generally covered within any inclusive minutes allowance you may have.

Thank you for filling in the questionnaire.

We believe you may need some extra help in order to establish your eligibility for support - please call our helpline 0330 123 1876*

*Calls to this number are charged at your provider’s standard landline rates and are generally covered within any inclusive minutes allowance you may have.

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By ticking this box, you agree to receive transactional email communications regarding the HD Satellite Upgrade scheme in accordance with its Privacy Policy. Please note that you will not be able to continue with the scheme if you do not accept these terms.

Good News!

You do not need to make any changes to continue viewing BBC services on this equipment. You will now exit the questionnaire.

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Good news!

As you’re an active Sky TV customer, we’d recommend you contact Sky as they are providing some great-value upgrade offers to their existing customers who are impacted by the changes.

Sky telephone number: 0333 759 5121

Website with more information: www.sky.com/help/articles/bbcupgrade